Frequently Asked Questions (FAQ)
Shipping Rates & Costs
Shipping rates vary by region and priority. Domestic shipping within the United States at current USPS ground shipping rates. Priority Mail shipping must be requested at time of ordering. Additional fees will apply.
We ship internationally at a rate of $15.00 USD. Shipping rates and costs are non-negotiable and subject to change.
Shipping and Delivery
Strands ship after they aremanufactured, which is approximately 7-10 days following order placement.After strands are packaged, they can take up 2 days to ship.
Missing & DestroyedPackages
We have no control over packages that get lost in transition or damaged before arrival, however we will assist where possible.
Please visit our CONTACT PAGE and include your order number in your message.
Return & ExchangeInformation
Due to sanitary reasons, all orders are non-refundable.
Shipping rates vary by region and priority. Domestic shipping within the United States at current USPS ground shipping rates. Priority Mail shipping must be requested at time of ordering. Additional fees will apply.
We ship internationally at a rate of $15.00 USD. Shipping rates and costs are non-negotiable and subject to change.
Shipping and Delivery
Strands ship after they aremanufactured, which is approximately 7-10 days following order placement.After strands are packaged, they can take up 2 days to ship.
Missing & DestroyedPackages
We have no control over packages that get lost in transition or damaged before arrival, however we will assist where possible.
Please visit our CONTACT PAGE and include your order number in your message.
Return & ExchangeInformation
Due to sanitary reasons, all orders are non-refundable.